Jolly Hell / Hell Souvenirs

Placing Orders, Shipping & Returns

SECURE ONLINE ORDERING

All orders in "Hellcraft Store" are placed online through a POSITIVE SSL Certificated Server (see the C.O.M.O.D.O Seal above). On another hand, in order to save you from revealing us your credit or debit card number, we accept only payments via or as they offer the fastest and most secure and trusted online payment services. Basically we use PayPal for payments in USD and Moneybookers for payments in EUR, but this is not mandatory requirement. Your order will be confirmed by email when we receive it. Confirmation will include the price of the order plus shipping and handling. If you are still uncertain in our fair-dealing you can use the Escrow service of Moneybookers. After your product has been shipped, you will receive another email from us with invoice confirmation and package tracking information.

SHIPPING AND HANDLING

Orders are delivered by registered airmail unless you choose otherwise. To avoid delayed deliveries and redelivery fees, please provide complete street addresses including suite numbers, company names (if applicable) and zip codes. Be informed that the delivery takes usually about two weeks. Why so long? Because your purchase has to go all the way from Hell. Therefore please be patient. But if you don’t receive it more than three weeks please email us.

RETURN POLICY

Sorry, but we cannot offer replacement or refunds. Neither can we offer credits or exchanges if a selection does not appeal to one’s palate. We pack very carefully but we have no responsibility or liability whatsoever for damages on goods occurred during shipment. Nevertheless if there is a problem, please email us within 1 day of receipt. Each case will be examined and considered separately. But you can rest assured that we take great care in manufacturing high quality Hell Souvenirs so that they are very tasty for the pleasure of the recipients!